Terms and Condictions

Terms and conditions 

Terms and conditions


This document defines as conditions that determine the use of this site (www.walkest.pt, hereinafter referred to as "Company") and a purchase of products on it (hereinafter using as "conditions").

We urge you to read the conditions, such as our cookie policies and our privacy policy (hereinafter referred to as “data protection policies”) before using this site. By using this website or making a request to use it, the User (hereinafter referred to as the “User”) undertakes to maintain these conditions and to comply with our data protection policies. If you do not agree to all conditions and data protection policies, do not use this site.

These conditions may change. The user's responsibility periodically reads, as conditions in effect at the time of the execution of the relevant contract (such as following the references) or use this site.

If you have questions about the conditions or data protection policies, you may contact our services using the contact form.

This Agreement (hereinafter referred to as the “Agreement”) may be executed in the following languages ​​and may be found on this site.


The sale of goods through this website is carried out under the name WALKEST by Carlos Gonçalves, Individual Entrepreneur, registered office at Rua António Lago Cerqueira No. 250 R-C, 4600-017 Amarante - PORTUGAL, contributor No. 263739996. You can contact our customer service department at +351 960079688 or by email geral@walkest.pt 


    The information or personal data provided by the User will be processed in accordance with current data protection policies. By using this website, you consent to the processing of the information and your personal data, and represent that all information and details provided are true and true.


      By using this website and placing orders through it, the User undertakes to:

      i. Use this website only for legal research and ordering.
      ii. Do not make false or fraudulent requests. If we believe that an order made may be fraudulent or false, we will authorize your cancellation and inform the appropriate authorities.
      iii. Provide us with your email address, postal address and / or other contact details, in a true and accurate manner. You also consent to the use of this information to contact the User when necessary (see our privacy policy).

      If the User does not provide us with all the necessary information, he / she will not be able to make your request. By placing an order through this website, you represent that you are 18 years of age and legally eligible to join such contracts.


        Articles offered through this website are available for delivery in EUROPE.

        The information contained in these conditions and the details contained in this website do not constitute an offer to sell, but an invitation to trade. There shall be no contract between you and the Company relating to any products until your order has been expressly accepted by you. If your offer is not accepted, and the corresponding amount has already been debited from your account, the full amount will be refunded.

        To place an order, the User must follow the online purchase procedure and click on “Check Out” After doing so, you will receive an email confirming the receipt of your order (the "Order Confirmation"). This does not mean that your order has been accepted as it constitutes an offer by the User to the Company to purchase one or more products offered by the Company. All orders are subject to approval by the Company, which will be communicated to the User via an email confirming the shipment of the order (the "Shipment Confirmation").

        The Agreement only covers the products mentioned in the Shipping Confirmation. The Company is not obligated to provide you with any other products that have not been ordered until you have confirmed that they have been shipped via Confirmation of Shipment.


          All product orders are subject to product availability. In the event of difficulties in supplying the products, or in the event that stocks are exhausted, the Company reserves the right to provide the User with information on substitute products of the same quality or value as the order. If the User does not want replacement products, Company will refund any amount already paid by the User in connection with the order.

          Refusal to process an application

            The Company reserves the right to remove any products from this website at any time and to modify any material or content therein. While we will always do our best to process all orders, exceptional circumstances may occur that force us to refuse to process an order after submitting Order Confirmation, and we reserve the right to do so at any time.

            The Company is not responsible for any withdrawal of any products from this website, or for any withdrawal or modification of any material or content from this website by us or any third party, or for the non-processing of an order after the Confirmation of Request.

            Notwithstanding clause 7 above, regarding product availability, and except in extraordinary circumstances, we will endeavor to submit the order consisting of the product (s) mentioned in each Shipment Confirmation prior to the date indicated on the Shipping Confirmation in question or, if no delivery date is specified, within the estimated timeframe indicated at the time of selecting the payment method and in any event within 60 days of the Order Confirmation date.

            However, delays may occur for reasons such as product taxation, unforeseen circumstances or problems in the delivery region.

            If for any reason we are unable to meet the delivery date, we will inform the User of this situation, giving him the option to proceed with the purchase, set a new delivery date or cancel the order, with a refund. total amount paid. In any case, the User should be aware that we do not make domestic deliveries on Saturdays and Sundays.

            For the purposes of these conditions, “delivery” means delivery or order “delivered” when the User or a third party indicated by the User is in physical possession of the goods.


              Product risks are the responsibility of the User from the moment of delivery. The User will assume ownership of the products from the moment the Company receives full payment of the amounts due for the delivered products.

              PRICE AND PAYMENT

              The price of the products will always be as stipulated on our website, except in case of obvious error. While we will make every effort to ensure that the prices posted on our website are correct, any errors may occur. If we discover an error in the price of any of the products selected by the User, we will inform you as soon as possible, offering you the option of confirming your order at the correct price or canceling your order. In the event that we are unable to contact the User, we will consider the order as canceled and will refund all monies paid in connection with the order.

              The Company is not obligated to provide the User with any products at a lower incorrect price (even after the Shipping Confirmation has been submitted), if the price error is evident and unambiguous, and may have been reasonably recognized by the User as treating yourself for an incorrect price.

              Prices on the website include VAT, but do not include delivery charges. Prices can be changed at any time. However, except in the circumstances mentioned above, price changes should not affect orders for which an Order Confirmation has been submitted.

              Once you have selected all the items you wish to purchase, they will be added to your cart, consisting of the following steps in order processing and payment. To do so, the User must follow the steps of the purchase process, filling or verifying the information requested in each step. Throughout the purchase process, and prior to payment, you may change the details of your order.

              Payment can be made with Visa, Mastercard, American Express and Discover cards, PayPal, PayPal express, Bank transfer or made by ATM references.
              Payment must be made within a maximum of 3 business days, and the Company can automatically cancel the order for non-payment. In case of payment by Bank Transfer, the User must send to (walkestportugal@gmail.com) the proof of payment. As soon as the payment is confirmed and the product goes to dispatch.

              If PayPal is your chosen payment method, you will be charged at the time of order confirmation. By clicking on "Pay with Paypal", the User confirms that the credit card is their own. Credit cards are subject to verification and authorization by the card issuer. If the entity does not authorize payment, we will not be responsible for any delays or failures in delivery, and we will not be able to enter into any contract with the User.

               In case of cancellation of the order due to non-payment, the User loses the reservation of the product as well as all the conditions in effect at the time of the canceled order.


              The possibility to purchase goods as a visitor is also available on our website. In this type of purchase, only the data essential to the processing of your order will be requested from the User. Upon completion of the purchase process, you will be able to register as a user, or to continue to use our services as an unregistered user.

              VALUE ADDED TAX

                In accordance with current rules and regulations, all purchases made through the website are subject to Value Added Tax (VAT). The price shown on our website already includes VAT.

                EXCHANGE POLICY

                14.1 LEGAL RIGHT TO REPEAL

                If you enter into a contract as a consumer, you are entitled to revoke it within 14 days without being required to provide any justification. The revocation period shall expire 14 days from the date of purchase of the products by the User, or in the event that a third party - other than the deliverer - nominated by the User physically takes possession of all goods in an order delivered separately within 14 days. from the date on which you or a third party physically took possession of the last order merchandise. In order to exercise the right to revoke the agreement, the User must notify WALKEST, by email to geral@walkest.pt, of his decision to withdraw from this agreement, by means of a clear statement (for example: a communication sent by post). or by email).

                REPEAL EFFECTS

                In the event of termination of this agreement by the User, the Company will reimburse all payments received from the User, including the delivery costs (except for the additional costs arising from the User's choice of a delivery modality other than offered by the Company) without any unreasonable delay and, in any event, within 14 days from the date of notification of the decision to revoke this contract. The refund will be made by bank transfer to an account indicated by the User. In any event, the User will not pay any fees arising from such refund. However, the Company may withhold the refund until it has received the returned goods, or until the User provides proof of return of the goods, whichever is earlier.

                The deadline will be considered fulfilled if the User returns the goods before the 14 day deadline.

                Except in the case of delivery by the user of the goods using a courier service determined by the Company, the User shall bear the cost of returning the goods. The User will be solely responsible for any decrease in the value of the goods resulting from the delivery, it is not necessary to establish the nature, characteristics and operation of the goods.

                14.2 CONTRACTUAL REPEAL LAW

                In addition to the legally recognized right of cancellation by consumers and users mentioned in clause 15.1 above, the user will benefit from a period of 30 days from the date of delivery of the products to return them (except those mentioned in clause 15.3). below, for which the right to cancel is excluded).

                In the event of return of the goods by the User within the contractual terms of the right of revocation, once the statuary period has expired, we will refund the amounts paid for said products.

                The User will be responsible for the direct costs of returning the product. The User may exercise his revocation right in accordance with the provisions of clause 15.1 above. However, the User must inform us of his intention to revoke the agreement, in accordance with the established legal revocation conditions. The User must, in any case, return the goods within 30 days of Confirmation of Shipment.

                15.3 Returns

                The User will not be entitled to cancel the contract whenever it concerns the following products:

                i. Custom Items
                ii. Sealed goods that are not fit for return for hygiene reasons and have been opened after delivery.

                Your right to terminate your agreement applies only to products that are returned under the same conditions as received by you. The Company will not make any refunds if the product has been used beyond its opening, or for products that are not in the same condition as they were delivered or are damaged, so we recommend that you take care of the product (s). ) product (s) while they are in your possession. The User must return the products using or including all packaging and accessories, as well as any other documents attached to the product, if any. In any case, the User must send the product (s) for return together with the receipt received on delivery of the product. The User will receive a summary with information on the exercise of the right of cancellation upon receipt of the order.

                After reviewing the article, the Company will inform the User of its right to reimbursement of amounts paid. Delivery costs will be reimbursed when the right to cancel is exercised within the statutory period, and when all goods in the relevant order have been returned. The refund will be paid as soon as possible and in any case within 14 days of your notification of your intention to cancel the order. However, the Company may withhold the refund until all goods are returned. The refund will always be made by bank transfer to an account to be indicated by the User. We advise that the return be by registered mail. You must bear the cost and risk of returning products if you choose a different return option.

                For any questions or issues related to the return of goods, the User can contact our services by email geral@walkest.pt.


                In cases where the User considers that at the time of delivery the product was not in the conditions stipulated in the contract, the User should contact our services immediately, through our contact form, providing the product details and damages. that it presents, or through the email walkestportugal@gmail.com, to receive instructions on how to proceed.

                The User must return the product together with the receipt received with the product upon delivery. Our services will evaluate the condition of the returned merchandise and notify the User by email within a reasonable time if the product is returned or relocated (as appropriate). The refund or reallocation of the article should be done as soon as possible and in any case within 14 days from the date of sending the email confirming the refund or reallocation of the product.

                Amounts paid for returned products for any proven damage or defects will be refunded in full, including the shipping costs corresponding to the shipping of the item and the costs borne by the user for their return. The refund will be made by bank transfer to an account indicated by the User.

                All rights granted to the User by applicable law will in any case be guaranteed.


                DL 24/2014 - contracts concluded at a distance and away from the commercial establishment;

                DL 7/2004 - Electronic commerce in the internal market and processing of personal data;
                DL 70/2007 - commercial practices with price reduction;
                Law No. 144/2015 - out-of-court settlement mechanisms for consumer disputes;
                DL No. 198/2012 - issuance of invoices;
                DL No. 166/2013 - regime applicable to restrictive individual trade practices;