Exchanges and Returns



If the User concludes a contract as a consumer, he / she has the right to revoke it within 14 days without being required to provide any justification. The revocation period shall expire 14 days from the date of purchase of the products by the User, or in the event that a third party - other than the deliverer - nominated by the User physically takes possession of all goods of an order delivered separately within 14 days. from the date on which you or a third party physically took possession of the last order merchandise. In order to exercise the right to revoke the contract, the User must notify WALKEST, by e-mail, of his decision to withdraw from this contract, by means of a clear statement (for example: a communication sent by post). or by email).


In the event of termination of this agreement by the User, the Company will reimburse all payments received from the User, including the delivery costs (except for the additional costs arising from the User's choice of a delivery mode other than offered by the Company) without any unreasonable delay and in any event within 14 days from the date of notification of the decision to revoke this contract. The refund will be made by bank transfer to an account indicated by the User. In any event, the User will not pay any fees arising from such refund. Nevertheless, the Company may withhold the refund until it has received the returned goods, or until the User provides proof of return of the goods, whichever is earlier.

The deadline will be considered fulfilled if the User returns the goods before the 14 day deadline.

Except in the case of delivery by the user of the goods using a courier service determined by the Company, the User shall bear the cost of returning the goods. The User will be solely responsible for any decrease in the value of the goods resulting from the delivery, it is not necessary to establish the nature, characteristics and operation of the goods.


In addition to the legally recognized right of cancellation by consumers and users mentioned in clause 15.1 above, the user will benefit from a period of 30 days from the date of delivery of the products to return them (except those mentioned in clause 15.3). below, for which the right to cancel is excluded).

In the event of return of the goods by the User within the contractual terms of the right of revocation, once the statuary period has expired, we will refund the amounts paid for said products.

The User will be responsible for the direct costs of returning the product. The User may exercise his revocation right in accordance with the provisions of clause 15.1 above. However, the User must inform us of his intention to revoke the agreement, in accordance with the established legal revocation conditions. The User must, in any case, return the goods within 30 days of Confirmation of Shipment.

15.3 Returns

The User will not be entitled to cancel the contract whenever it concerns the following products:

Custom Items

Sealed goods that are not fit for return for hygiene reasons and have been opened after delivery.

Your right to terminate your agreement applies only to products that are returned under the same conditions as received by you. The Company will not make any refunds if the product has been used beyond its opening, or for products that are not in the same condition as they were delivered or are damaged, so we recommend that you take care of the product (s). ) product (s) while they are in your possession. The User must return the products using or including all packaging and accessories, as well as any other documents attached to the product, if any. In any case, the User must send the product (s) for return together with the receipt received on delivery of the product. The User will receive a summary with information on the exercise of the right of cancellation upon receipt of the order.

After reviewing the article, the Company will inform the User of its right to reimbursement of amounts paid. Delivery costs will be reimbursed when the right to cancel is exercised within the statutory period, and when all goods in the relevant order have been returned. The refund will be paid as soon as possible and in any case within 14 days of your notification of your intention to cancel.